Best Value Added Service
By default your device comes with a 1-month warranty. For a small fee, you can opt for a 6 or 12-month warranty instead.
For more information about warranties, check our FAQ.
Please carefully read the Device Warranty Terms & Conditions.
You can also opt for Replace Plus Service which gives you a replacement device for any reason. Coverage duration is also for 6 or 12 months.
You will be charged an additional (service request) fee for every replacement request as shown in the table below:
| Tier | Device RRP (RM) |
6 Months |
12 Months |
Service Request Fee |
| 1 | 1 - 500 | 35 | 55 | 60 |
| 2 | 501 - 1,000 | 55 | 75 | 120 |
| 3 | 1,001 - 1,500 | 75 | 115 | 200 |
| 4 | 1,501 - 2,000 | 105 | 155 | 270 |
| 5 | 2,001 - 2,500 | 125 | 185 | 350 |
| 6 | 2,501 - 3,000 | 155 | 235 | 420 |
| 7 | 3,001 - 3,500 | 175 | 275 | 500 |
| 8 | 3,501 - 4,000 | 205 | 305 | 570 |
| 9 | 4,001 - 4,500 | 225 | 335 | 650 |
| 10 | 4,501 - 5,000 | 255 | 375 | 720 |
| 11 | 5,001 - 5,500 | 285 | 415 | 800 |
You are entitled to one (1) service request only.
For more information about device care service, check our FAQ.
Please carefully read the Replace Plus Terms & Conditions.
