General

CPO Device, also known as original second-hand device.

Each of our device goes through a 32-Step Test Process to ensure that all our mobile devices are 100% functional before it is sold to you and each device comes with a 3-month warranty.

The aesthetic appearance of the CPO Device has light scratches on the body and screen that may be visible from more than 8 inches away.

Blancco Test : https://www.blancco.com/

Buying an untested used device comes with the risk that it might not work properly.

At CompAsia, our devices are tested and genuine second-hand devices.

We test to ensure that each device is 100% functional before it is sold to you.

Find out more on the differences between refurbished and second-hand devices: Second-hand VS Refurbished Phones

Excellent
It might appear lightly used with few but minor scratches and blemishes.


Fair
It will show signs of use, and you may find several noticeable scratches and blemishes. These scratches and blemishes might be more noticeable than that of Excellent phones.


*The cosmetic grading only refers to the aesthetic appearance of the product. All our products have been fully tested and are 100% functional.

All devices are guaranteed to have battery health ranging from 80-100%

Devices will be allocated according to stock availability. Therefore, customers currently do not have the option to select devices with specific battery health.

We source our devices globally from various countries. Devices are allocated at random to customers depending on stock availability. Therefore, customers do not have the option to choose sets from specific countries/regions.

Yes! All devices are covered for a period of three (3) month from the date of sale.

There is also an option to purchase Extended Warranty or Replace Plus with 6/12/24 months coverage.

*Replace Plus is only available on selected devices.

We only provide repair services for devices purchased from us.

The warranty on the device should still be valid.

No, we only provide a compatible cable and/or adapter (5W) with the device.

This charger and/or cable does not come with a warranty.

All mobile devices will come with an adapter and charging cable (except iPads/Galaxy Tablets)

Yes, you can.
Download our InstaCash app to get your phone traded in with us today!

A hassle-free way to trade-in your old devices without needing to leave the comfort of your home!

An email will be sent once your order has been dispatched.

You can check your email or visit our website to check its status with your registered email account.


Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.

Shipping & Service

We deliver nationwide! Best part, for FREE too.

It will generally take 1-2 working days from the date of purchase, for us to process and ship out your order. Do expect to receive your parcel 3-5 working days from time of shipping. Delivery time will vary depending on the courier service.

However, during peak seasons, some delays can be expected.

Please contact our customer support team and provide your invoice or order number to check the status, or you may check directly with the courier service using the tracking number provided. We'll do our level best to sort it out!

We are really sorry to hear about that. Please provide your invoice or order number so that we can check with the courier service.

Also, we will be arranging for a pick-up for the item to the shipping address you provided to collect the item back. We will ship a replacement device to you as soon as possible.

We’re really sorry to hear about that. Please provide your invoice or order number so that we can check the order.

We apologize for the mistake and we will investigate this.

We will send out the correct device as soon as possible.

Unfortunately, we only ship domestically within Singapore.

An email will be sent once your order has been dispatched.

You can check your email or visit our website to check its status with your registered email account.


Please note: If you do not receive our email confirmation, please look into your SPAM/JUNK mailbox.

Warranty

We warrant the product against defects in materials and workmanship under normal use.

However the warranty will be voided if there are obvious signs of physical damage and/or accidental damage.

Cosmetic wear and tear is also not covered. Also, any kind of water, liquid or moisture damage will void your warranty.

Devices come with a standard 3 month warranty.

If you purchase Extended Warranty (6/12/24 months), it does not mean 1 month + 6/12 months. It simply means the 1 month coverage is extended to 6/12/24 months.

The same terms apply to Extended Warranty under promotion (if any).

Yes, modifying the software by either jailbreaking or rooting your device will void the warranty as this will open up the device to security risks.

Yes definitely. Please provide your invoice or IMEI number for us to verify and process the warranty claim. Drop us an email at support-sg@compasia.com and our customer service will assist you.

You may inquire / submit a service request by contacting us.

We will either:

- Repair the hardware defect at no charge

- Exchange the product with another original second hand product of an equivalent value

Replace Plus

Replace Plus Plan is an after-sales service for 1-1 device swap program offered to customers that have purchased our CPO Devices which allows you to swap your device for any reason.

Alternatively, click here to find out how Replace Plus works!

You may inquire / submit a service request by contacting us at support-sg@compasia.com.

6-month Service Tenure entitled 1 time Swap Request

12-month Service Tenure entitled 1 time Swap Request

24-month Service Tenure entitled 2 time Swap Request

You can opt for a 6 months/12 months/24 months subscription plan, the subscriptions fees to be paid in lump sum upon enrolment.

Upon your request for a replacement, there will be an applicable service request fee payable at the time of the service request, which is based on the retail price of your mobile device.

The payment is payable directly to CompAsia, the Replace Plus service provider.

Program & service fee can be found here.

Yes, duration of the contract period, which is either a 6-month, 12-month or 24-month term.

T1 Device (RRP) Retail Pricing S$1-S$300 | Service Request Fee S$60

T2 Device (RRP) Retail Pricing S$301-S$600 | Service Request Fee S$80

T3 Device (RRP) Retail Pricing S$601-S$1,000 | Service Request Fee S$150

T4 Device (RRP) Retail Pricing S$1,001-RM1,500 | Service Request Fee S$170

T5 Device (RRP) Retail Pricing S$1,501-S$2,000 | Service Request Fee S$260

T6 Device (RRP) Retail Pricing S$2,001-S$3,500 | Service Request Fee S$300

You can enroll for Replace Plus Plan upon purchasing CompAsia’s CPO Device here on compasia.com.sg.

There is no hidden cost.

All costs of subscriptions fee and service request fee are clearly stated in Replace Plus registration form/addendum and Customer’s Terms and Conditions.

This Replace Plus Plan is offered to all Singaporean citizens above 18 years old  who purchased a CPO Device from CompAsia E-Commerce website.

Warranty programs typically cover manufacturers’ defects only. Replace Plus allows you to replace your CPO Device for any reason locally.

Atome

Buy now, pay later

Atome partners over 2,000 leading online and offline retailers to provide short-term payment plans that allow individuals like you to make a purchase and pay for it at a later time with no interest or service fees.
If you select Atome as a payment option at our partnered merchant website, or scan our QR code at the cashier, Atome will automatically split your bill into 3 equal payments. The first payment will be debited 3 days after your purchase, and the next two payments will be spread 30 days apart. 

Download our Atome app now to try! The mobile app is free to download and free to use for all, plus Atome charges zero interest and service fees.

Before you register with Atome, please ensure that you meet the following requirements:

Age Requirement

You are at least 18 years old.

Account set-up

We will require from you:
1) A mobile number issued with a Singapore prefix (+65)
2) Legal full name
3) A Singapore NRIC or FIN number
4) Date of birth
5) A valid email address
6) A credit/debit card issued by a financial institution

The information is required to ensure that we identify the correct users and prevent any misuse of identity.

The minimum spending for a single purchase is SGD 1.50, however, a small number of merchants may set their own minimum value based on business needs.

Download the app to register and purchase with Atome at zero interest and service fees.

Android Google Play:
atome SG - Buy Now. Pay Later – Apps on Google Play

Apple App Store:
‎atome SG - Buy now. Pay later on the App Store (apple.com)

Step-by-step guide

1) Register with your handphone number
2) As a first-time user, you will need to go through user verification. Click "Pay" at the home page
3) Fill in personal information with MyInfo or manual input
4) Add your credit/debit card details to complete the registration

In general, majority of the Atome users have a credit limit of:

Non-Credit Card Customer = SGD 1,000

Credit Card Customer = SGD 3,000


As a general guideline, the credit limit will be SGD 1000 for new debit card users and SGD 3000 for new credit card users. However, your purchase may still be declined due to a variety of other factors which Atome uses to determine the approval of the transaction. 

Your credit limit in the Atome account is determined by the default payment card. For example, if you have added 3 credit cards and 2 debit cards in your account, and the primary card is a debit card, your limit will be SGD 1000.

To maintain a higher limit, please:
1) Switch to our preferred payment option i.e. credit card and/or local cards and
2) Keep a good repayment behavior

Note: All Atome users have varying credit limits available for transacting with Atome. This limit is different from the credit limit that you have set on your credit/debit card.

We are very sorry to know that you are unable to make a purchase and that your account has been suspended. There are various reasons why an Atome account may be suspended:

Issues at User Identity Verification

1) If the card is not a government-issued identity card that is distributed and recognised by the country where you are a citizen or resident, and/or
2) If the Identification card is unclear or a scanned copy, and/or
3) If the full name on the identity card does not match with the full name on your registered Atome account.

Account security at risk

If we suspect that an account has been compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.

Overdue payments

You may have overlooked your payments and as a result your account was temporarily suspended. Please make the necessary payments so that your account can be activated.

Technical issue

There could be rare occurrences of technical error from Atome end that could result in an account being suspended.

In order for Atome to investigate the cause of the suspended account, please submit a request with your name, registered phone number and registered email.

Atome now accepts Apple Pay as one of the payment methods! Select Apple Pay at the confirmation page and the payment will be deducted via your default card or your preferred card.

Atome also accepts most credit/debit cards issued by a financial institution.

To add/update your payment method in the Atome app:
1) Go to "Me" and then click "Payment method"

2) Click "Add a new card"

3) Complete the card details required to process payment transactions and click "Save"

Please note that every account will require a card tagged "Primary" and all the payments will be deducted from the card by default. You will not be able to delete this card unless you have added another card and set the latter as "Primary". There needs to have at least one card to be in your active account.

To make things easy and convenient, Atome automated your future payments. You do not have to worry about late repayment, so long as the card bound to your Atome account is valid and has sufficient value.

Atome will also be sending different messages - reminders and payment status via SMS for all your upcoming payments.

You may also refer to the Atome app to keep track of your payments:

1) Go to "Bills" and click transaction for more payment details

2) Payment details will be shown - "Auto-deduction" and "Payment completed" date and amount

3)  [OPTIONAL] You may also pay in advance by clicking "Pay now" and then "Confirm Payment" (3 days after order date)

To make things easy and convenient, we have automated your future payments. However, if you wish to make an early repayment, you can do so via the Atome app: 

1) Go to "Bills" and click transaction for more payment details

2) Payment details will be shown - "Auto-deduction" and "Payment completed" date and amount. Click "Pay now" for early repayment.

3)  Check total amount for early repayment before clicking "Confirm Payment"

We are sorry for your current situation. Unfortunately, we regret to inform you that deferment of payment is not available now.

Missed payment on and after 13th Sep 2021

Please note that an admin fee of min. SGD 15 will be charged for late repayment, an auto deduction will be conducted every day until we have successfully deducted the repayment.

Should our team be calling you, please let them know about your situation and they will advise you on the repayment.

You can add a maximum of 5 cards to your account.

To add/update your payment method in the Atome app:

1) Go to "Me" and then click "Payment method"

2) Click "Add a new card"

3) Complete the card details required to process payment transactions and click "Save"

Do note that all the payments will be deducted from the card tagged "Primary by default. If you have ongoing orders, you will not be able to delete this card unless you have added another card and set the latter as "Primary". There needs to have at least one card to be in your active account to deduct the outstanding bills.

PayLater by Grab

Grab users who are eligible for PayLater should be

1. 21 years and older
2. Platinum, Gold or Silver GrabRewards tier member, and
3. Have used either credit or debit card for at least 3 Grab transactions in the recent months.

If you’re eligible for PayLater, you’ll be able to activate it in-app, or simply launch your Grab app, tap on Payments, tap on Enjoy Now and Pay Later under Explore GrabPay.

If you don’t see the PayLater option, we’re unfortunately unable to offer this service to you just yet. All approvals are subject to our internal review.

We are working towards providing the PayLater service to more users soon. Stay tuned!

Easily trackif you’re earning GrabRewards points for your selected Grab payment methodby checkingit during the checkout flow. Get up to 1.2% back in GrabRewards points (or up to 6 GrabRewards points per S$1 spent) for every PayLater transaction.

PayLater is a free service offered by retailers to you – there are no upfront fees charged or any interest accrued.

The only fee that may be incurred is admin fee to reactivate your suspended account for each missed payment. Your PayLater account may be suspended if you have overdue PayLater bill and you do not make any payments after being notified by us.

Find a comprehensive library of help articles in our Help Center

Customer support

Live chat is available on weekdays from 9am-6pm except public holidays

Further enquiries

Drop us an e-mail at support-sg@compasia.com