Everything you need to know

The cosmetic grading only refers to the aesthetic appearance of the device. Note that all our devices are fully tested and are 100% functional.

As-new

Body: The phone is in perfect and flawless condition, like-new.

Screen: No noticeable scratches or blemishes.

Expectation: Expected to be in a pristine condition, indistinguishable from a brand-new phone.

Excellent

Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance Screen:

Scratches that are barely noticeable when the screen is on

Expectation: Expected to have subtle signs of use, barely noticeable during normal use.

Good

Body: Visible scratches, and stains, along with possible visible dents/dings on the body

Screen: Minor but visible scratches that are barely noticeable if you turn on the screen

Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.

Still performs just as well as "Excellent Grade.

Fair

Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body.

Screen: Prominent scratches on the screen. Visibility of the screen is not affected.

Expectation: Visibly used but fully functional.

Cost-saving despite cosmetic imperfections.

Currently we do not have a physical store. For online purchases, items will be shipped directly to your address.

We deliver island-wide except restricted or remote areas.

Available payments are PayNow, Credit Cards, Grab, Atome & Shopback.

Hot Deals are hot selling devices curated for our shoppers, while Flash Deal are items with limited time discounts

Devices with minor defects identified during our quality checks will be offered as clearance items. Please be assured that all these clearance items are still fully functional and suitable for use. The minor defects for these devices will be clearly listed in the product descriptions on the respective product pages.

Our standard warranty period remains at 3 months, covering all functional issues (excluding the declared defects).

We do not accept split payment. However, you may still select instalment plans using Grab, Atome, or Credit Card Instalment.

CPO Device, also known as original second-hand device.

Each of our device goes through a 32-Step Test Process to ensure that all our mobile devices are 100% functional before it is sold to you and each device comes with a 3-month warranty.

The aesthetic appearance of the CPO Device has light scratches on the body and screen that may be visible from more than 8 inches away.

Blancco Test : https://www.blancco.com/

Buying an untested used device comes with the risk that it might not work properly.

At CompAsia, our devices are tested and genuine second-hand devices.

We test to ensure that each device is 100% functional before it is sold to you.

All Free Gift we provided is compatible based on stock availability. The free gift is not changeable and refundable.

We provide a compatible cable with the purchased device. This cable does not come with a warranty.

All mobile devices will come with a charging cable (except iPads/Galaxy Tablets)

Since our devices are pre-owned, the packaging provided is generally not original unless explicitly mentioned.

Rest assured that the packaging we use is adequate to ensure the safe delivery and protection of the device.

All devices are guaranteed to have battery health ranging from 80-100%

Devices will be allocated according to stock availability. Therefore, customers currently do not have the option to select devices with specific battery health.

Yes. However, we only provide repair services for CPO Device purchased from CompAsia within the warranty period.

Generally, all available stock can be found on the website. However, do not hesitate to contact our Customer Service for further information.

IMEI (International Mobile Equipment Identity) number is a unique 15-digit code assigned to every mobile device. On most devices, go to:

Android: Settings > About Phone > Status > IMEI Information.
iPhone: Settings > General > About. Scroll down to find the IMEI.

We advise against opting for 'Contactless Delivery' or nominate a 'Safe Place' with our delivery partners. While Singapore is generally considered a safe country with a low crime rate, it's important to remember that no place is entirely free of crime. CompAsia will not accept responsibility for any lost parcels in such situations.

Our Same/Next Working Day delivery option has a cut off time of 9 AM for Same Day delivery, with delivery scheduled between 5 PM and 10 PM.

Any orders for Same/Next Working Day placed after 9 AM with be scheduled for delivery in the next working day slot.

*Next Working Day as Monday To Friday only excluding public holidays.

The normal process and timelines are below:
• Your order will be dispatched in 1-2 working days depending from the date you order.
• Once your order is dispatched you will receive an email with a tracking link.
• The delivery company will update tracking details, which may take 1-2 days to appear on the My Account > My Orders page.

It will generally take 1-2 working days from the date of purchase, for us to process and ship out your order. Do expect to receive your parcel 3-5 working days from time of shipping. Delivery time will vary depending on the courier service.

However, during peak seasons, some delays can be expected.

Please contact our customer support team. Kindly include the below information:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Not to worry as all our parcels are completely insured. Kindly drop an email to our customer service team with pictures/videos of the damaged parcel with the following details for further assistance.

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

▪ Pictures/Videos of damaged parcel

Please reach out to our customer service team so that we can check for your correct order and we will send it out to you as soon as possible. Kindly include the below information:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Upon order confirmation, if you have not recevied your tracking number between 1-2 working via email or in "My Orders", feel free to reach out our cistomer service team with the following information included:

▪ Full Name

▪ Contact Number

▪ Purchase Date

▪ Order Number

Note: If you have not received our email confirmation, please look into your SPAM/JUNK mailbox.

Once your order is confirmed, our operations team will prepare and deliver your parcel based on the address provided during checkout. Unfortunately, changes to the shipping address cannot be made after confirmation, so please double-check that all details are correct before completing your order. However, do not hesitate to contact our Customer Service for help.

For special delivery instructions, please contact the delivery partner directly using your tracking ID. They will be able to assist you with any specific requests regarding your delivery.

Available payments are PayNow, Credit Cards, Grab, Atome & Shopback.

No, you will receive the device after making the first installment payment through our website. Once the initial payment is processed, we’ll ship your device to you, and the remaining payments will continue as scheduled.

For more information on easy installments, click here for a better understanding of your Credit card installment needs.

You can check the exact monthly installment amount by referring to the installment plan details in the payment app you used for your purchase. The payment app will provide a breakdown of your monthly payments, helping you stay on track with the schedule.

Grab Pay is a free service offered by retailers to you – there are no upfront fees charged or any interest accrued.

The only fee that may be incurred is admin fee to reactivate your suspended account for each missed payment. Your Grab account may be suspended if you have overdue Grab bill and you do not make any payments after being notified by us.

Grab users who are eligible for PayLater should be

1. 21 years and older
2. Platinum, Gold or Silver GrabRewards tier member, and
3. Have used either credit or debit card for at least 3 Grab transactions in the recent months.

If you’re eligible for PayLater, you’ll be able to activate it in-app, or simply launch your Grab app, tap on Payments, tap on Enjoy Now and Pay Later under Explore GrabPay.

If you don’t see the PayLater option, we’re unfortunately unable to offer this service to you just yet. All approvals are subject to our internal review.

We are working towards providing the PayLater service to more users soon. Stay tuned!

We’re unable to confirm this; please reach out to Grab directly for assistance with this inquiry.

The minimum spending for a single purchase is SGD 50, however, a small number of merchants may set their own minimum value based on business needs.

Atome partners over 2,000 leading online and offline retailers to provide short-term payment plans that allow individuals like you to make a purchase and pay for it at a later time with no interest or service fees.
If you select Atome as a payment option at our partnered merchant website, or scan our QR code at the cashier, Atome will automatically split your bill into 3 equal payments. The first payment will be debited 3 days after your purchase, and the next two payments will be spread 30 days apart. 

Download our Atome app now to try! The mobile app is free to download and free to use for all, plus Atome charges zero interest and service fees.

Before you register with Atome, please ensure that you meet the following requirements:

Age Requirement

You are at least 18 years old.

Account set-up

We will require from you:
1) A mobile number issued with a Singapore prefix (+65)
2) Legal full name
3) A Singapore NRIC or FIN number
4) Date of birth
5) A valid email address
6) A credit/debit card issued by a financial institution

The information is required to ensure that we identify the correct users and prevent any misuse of identity.

The minimum spending for a single purchase is SGD 50, however, a small number of merchants may set their own minimum value based on business needs.

Download the app to register and purchase with Atome at zero interest and service fees.

Android Google Play:
atome SG - Buy Now. Pay Later – Apps on Google Play

Apple App Store:
‎atome SG - Buy now. Pay later on the App Store (apple.com)

Step-by-step guide

1) Register with your handphone number
2) As a first-time user, you will need to go through user verification. Click "Pay" at the home page
3) Fill in personal information with MyInfo or manual input
4) Add your credit/debit card details to complete the registration

In general, majority of the Atome users have a credit limit of:

Non-Credit Card Customer = SGD 1,000

Credit Card Customer = SGD 3,000

As a general guideline, the credit limit will be SGD 1000 for new debit card users and SGD 3000 for new credit card users. However, your purchase may still be declined due to a variety of other factors which Atome uses to determine the approval of the transaction. 

Your credit limit in the Atome account is determined by the default payment card. For example, if you have added 3 credit cards and 2 debit cards in your account, and the primary card is a debit card, your limit will be SGD 1000.

To maintain a higher limit, please:
1) Switch to our preferred payment option i.e. credit card and/or local cards and
2) Keep a good repayment behavior

Note: All Atome users have varying credit limits available for transacting with Atome. This limit is different from the credit limit that you have set on your credit/debit card.

We are very sorry to know that you are unable to make a purchase and that your account has been suspended. There are various reasons why an Atome account may be suspended:

Issues at User Identity Verification

1) If the card is not a government-issued identity card that is distributed and recognised by the country where you are a citizen or resident, and/or
2) If the Identification card is unclear or a scanned copy, and/or
3) If the full name on the identity card does not match with the full name on your registered Atome account.

Account security at risk

If we suspect that an account has been compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.

Overdue payments

You may have overlooked your payments and as a result your account was temporarily suspended. Please make the necessary payments so that your account can be activated.

Technical issue

There could be rare occurrences of technical error from Atome end that could result in an account being suspended.

In order for Atome to investigate the cause of the suspended account, please submit a request with your name, registered phone number and registered email.

To make things easy and convenient, Atome automated your future payments. You do not have to worry about late repayment, so long as the card bound to your Atome account is valid and has sufficient value.

Atome will also be sending different messages - reminders and payment status via SMS for all your upcoming payments.

You may also refer to the Atome app to keep track of your payments:

1) Go to "Bills" and click transaction for more payment details

2) Payment details will be shown - "Auto-deduction" and "Payment completed" date and amount

3)  [OPTIONAL] You may also pay in advance by clicking "Pay now" and then "Confirm Payment" (3 days after order date)

To make things easy and convenient, we have automated your future payments. However, if you wish to make an early repayment, you can do so via the Atome app: 

1) Go to "Bills" and click transaction for more payment details

2) Payment details will be shown - "Auto-deduction" and "Payment completed" date and amount. Click "Pay now" for early repayment.

3)  Check total amount for early repayment before clicking "Confirm Payment"

We are sorry for your current situation. Unfortunately, we regret to inform you that deferment of payment is not available now.

Missed payment on and after 13th Sep 2021

Please note that an admin fee of min. SGD 15 will be charged for late repayment, an auto deduction will be conducted every day until we have successfully deducted the repayment.

Should our team be calling you, please let them know about your situation and they will advise you on the repayment.

By default, all devices purchased with us are given a standard 3-month warranty beginning on the date of purchase. Additionally, we also provide longer warranty options on our website checkout page as below:
* 12-months warranty (9 + standard 3 month warranty)
* 24-months warranty (21 + standard 3 month warranty)

Our devices are warrant against any defects in the workmanship and hardware under normal usage only.
The warranty covers:
* manufacturer's device defect (not caused by external factors)
* pick-up and delivery services for device repairment.

Warranty does not cover the following:
* Physical damage or accidental damage of the device
* Any water/ liquid/ moisture damage
* Repairing battery due to defect/ deterioration of any device/battery health
* Dust
What voids the warranty?
* Modified software (etc jailbreak, rooting, or any similar acts) will be voided due to potential security risks

Yes, modifying the software by either jailbreaking or rooting your device will void the warranty as this will open up the device to security risks.

To check on your remaining warranty period, please provide us with the following information below:

* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number

Kindly email it to support-sg@compasia.com

To claim warranty, please provide us with the following information below:

* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number
* Pictures/Videos of evidence

Please contact us at support-sg@compasia.com.

We would like to inform you that it is not possible to extend the warranty once the coverage expires or if it has exceeded the repair cost. Our warranty policy clearly outlines the terms and conditions, including the duration and coverage of the warranty period, which are non-negotiable after use.

We will either:
- We will arrange for the device to be collected from your residence at no charge
- Repair the hardware defect at no charge
- If the device is beyond economical repair, we will exchange the device with the same make and model ( reconditioned based on the same grade ) of an equivalent value

Generally, all warranty claims will take up to 14 working days from the day we receive the device, and depending on the severity of the issue.

After any necessary repair works on the device, a 1-month warranty will be given specifically towards the declared issue that was repaired on only (etc, broken camera, discoloured screen).

Please do not remove the warranty sticker as the warranty will be completely voided once the warranty sticker is removed.

Replace Plus Plan is an after-sales service for a 1-1 device swap program, offered to customers that have purchased our devices which allows you to swap your device for any reason ( swap for the same make and model, no upgrades allowed )
*A service request fee applies for each swap request.

T1 Device | Service Request Fee SGD 60.00
T2 Device | Service Request Fee SGD 80.00
T3 Device | Service Request Fee SGD 150.00
T4 Device | Service Request Fee SGD 170.00
T5 Device | Service Request Fee SGD 260.00
T6 Device | Service Request Fee SGD 300.00

To check on your remaining device swap period, please provide us with the following information below:

* Full Name
* Contact Number
* Purchase Date
* Order Number
* IMEI Number

Kindly email it to support-sg@compasia.com

12-month Service Tenure entitled 1 time Swap Request
24-month Service Tenure entitled 2 time Swap Request

You can opt for a 12 months or 24 months subscription plan, the subscriptions fees to be paid in lump sum upon enrolment.
Upon your request for a replacement, there will be an applicable service request fee payable at the time of the service request, which is based on the retail price of your mobile device. The payment is payable directly to CompAsia, the Replace Plus service provider.

Yes, the duration of the contract period is either a 12-month or 24-month term.

You can enroll for the Replace Plus Plan upon purchasing CompAsia’s Certified Second-Hand Devices

There are no hidden costs. All costs of subscriptions fee and service request fee are stated clearly in the Replace Plus registration form/addendum and Customer’s Terms & Conditions.

The Replace Plus Plan is offered to all Malaysian citizens (> 18 years old), who have purchased a device from our official e-commerce website

Warranty programs typically cover manufacturers’ defects only. Replace Plus allows you to replace your device for any reason locally.

The payment of your trade-in value will be made to you via bank transfer within 7 working days upon collection of your trade-in device.

You are eligible to sell your device, if you are aged 18 years and above and have a bank account in Singapore.

Yes, however devices with certain defects will not be accepted. Please contact us (support-sg@compasia.com) if you are unsure whether your device condition is acceptable.

Click here.

Step 1: On the homepage, click the "human icon" on the top right corner.
Step 2: In the pop-up, you can create an account via social login/ "Sign up with Email" and proceed to "Sign-up"

Step 1: On the homepage, click the "human icon" in the top right corner.
Step 2: In the pop-up, click "Log in," enter the email you registered with and your password to log in.
Note: To track your order details, please ensure you log in with the same email used for ordering. This will allow you to view your previous orders.
If you have forgotten your password, click "Forgot password".

There are two methods to reset/edit password.

Method 1

Step 1: On the homepage, click the "human icon" in the top right corner.
Step 2: In the pop-up, click "Log in," and select "Recover password".
Step 3: Input "your email" and then you should receive an email to reset your password.

Method 2

Step 1: Login to your CompAsia account.
Step 2: Go to "My Account" which is located at the top right corner.
Step 3: Then proceed to edit your password at the "My Password" section.

Step 1: Login to your CompAsia account.
Step 2: Go to "My Account" which is located at the top right corner.
Step 3: Then proceed to add your address at the "Add New Address" section.
Note: If you would like to update your current address,click the three-dot icon to edit it.

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