32-Step Quality Check
Every device goes through a deep check to ensure functionality and quality. Checks are done by qualified technicians following industry gold standard practices. Features that are inspected include: Battery health min +80%, Wifi, Bluetooth, Speaker, Microphone, Camera, Charging Port, Screen sensitivity and more!
Refund Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at my.shop@compasia.com and send your item to: CompAsia Pte Ltd, 100 Pasir Panjang Rd, #06-01, Singapore 118518
Shipping
To return your product, you should mail your product to: CompAsia Sdn Bhd, Suite 2.02 Level 2, Wisma Academy No, 4, Jalan 19/1, Seksyen 19, 46300 Petaling Jaya SGR, Malaysia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 50SGD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The strikethrough comparison price shows the advertised price by a local retailer for a new device of the same make and model. The product compared may differ including but not limited to, in its version, condition, warranty period or other minor differences such as packaging.
Cosmetic Grading
Screen: Scratches that are barely noticeable when the screen is on
Body: Minor signs of wear such as minor scratches and stains, along with possible minor dents/dings, not noticeable from 1 arm distance
*this is a worst case scenario for this grade
Expectation: Expected to have subtle signs of use, barely noticeable during normal use.
Screen: Minor but visible scratches that are barely noticeable if you turn on the screen
Body: Visible scratches, and stains, along with possible visible dents/dings on the body
*this is a worst case scenario for this grade
Expectation: Visible signs of use, fully functional with slight cosmetic imperfections.
Screen: Prominent scratches on the screen. Visibility of the screen is not affected.
Body: Noticeable scratches, visible spots upon close inspection. Possible discoloration, dents and dings on the body.
*this is a worst case scenario for this grade
Expectation: Visibly used but fully functional. Cost-saving despite cosmetic imperfections.
Extended Warranty
Extend warranty allows for repairs on manufacturer defects, including:
Replace Plus
Get a replacement device, no questions asked.
Received, first purchase everything is good looks new only spotted a tiny scratch beside . Battery health is 88% (actually hoping for more cause I saw others battery health are higher 😛) but overall I still loving it 💓
This three times I buy in compasia so far is good. dont have problem, phone also very good, like new ! thank you very much 😊🙏🏻
Reliable and hassle-free.
phone came really quickly and packed well! everything is working as well as a new phone. battery health was 83%, i wish it was better but this is fine, it still operates as normal. really happy with my new phone! just the back of it wasn't really spotless, you can tell the previous owner had one of those phone cases with a card holder lol
Good quality came in looking like new